Our Privacy Policy
Last Updated: Jun 4, 2024
Privacy and Information Policy - Notice of Privacy Rights
This Privacy and Information Policy (“Policy”) relates to websites and other social media platforms (together, the “Websites”) owned or operated by Citizens of Humanity, LLC, including for its “Citizens of Humanity”, “AGOLDE” and “GOLDSIGN” brands and the website domains http://www.citizensofhumanity.com , http://www.agolde.com and http://www.goldsigndenim.com
This Policy describes the personal information that Citizens of Humanity, LLC collects from you through your use of our Websites, how we use and to whom we disclose that information and your privacy choices that apply to your use of our Websites. This Policy also describes personal information we may collect from you offline at special events sponsored by us alone or in cooperation with third-party brands.
This Policy only covers information that is considered “Personal Information” as defined in the California Consumer Protection Act (“CCPA”) and only applies to Personal Information that we obtain from you from your use of our Websites and/or offline at special events sponsored by us alone or in cooperation with third-party brands. This Policy does not apply to information that is not considered "Personal Information" including anonymous, deidentified, or aggregated information or publicly available information.
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number
- Location Information, including general location data
Browser Cookies
We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart.We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity | We delete or anonymize data concerning your use of our website within 2 years of collecting it. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Internet Activity, Purchases, Credit or debit card number | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 10 years from your last purchase with us. We may keep data beyond this period in anonymized form. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Online Identifiers, Purchases, Credit or debit card number | We keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Purchases | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address | We retain review, survey, and feedback data for up to 3 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
| Data we collect in connection with privacy requests, including Name, Email address, Postal address, Purchases | We retain records related to privacy requests for a minimum of 24 months following the completion of the request. |
| Data we collect for security purposes, including Name, Email address, Postal address, Online Identifiers, Internet Activity, Purchases, Credit or debit card number | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
Why we process your information
We process personal information for the following business and commercial purposes:
- Conducting Surveys
- Creating Customer Profiles
- Delivering Targeted Ads
- Fulfilling Customer Orders
- Improving our Products & Services
- Internal Business Operations
- Meeting Compliance & Legal Requirements
- Operating our Website or Mobile Apps
- Organizing & Managing Data
- Preventing Fraud
- Processing Payments
- Providing Customer Support
- Sending Promotional Communications
- Tracking Purchases & Customer Data
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Ad Networks, Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Cybersecurity Providers, Data Analytics Providers, Engineering Contractor, Governance, Risk & Compliance Software, IT Infrastructure Services, Marketing Agency, Payment Processors, Sales & Marketing Tools, Shipping Services, and Web Hosting Services | Ad Networks, Commerce Software Tools, Commercial and Financial, Data Analytics Providers, Payment Processors, Sales & Marketing Tools, and Shipping Services |
| Internet Activity | Ad Networks, Business Operations Tool, Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, Governance, Risk & Compliance Software, Payment Processors, Sales & Marketing Tools, and Web Hosting Services | Ad Networks, Commerce Software Tools, Data Analytics Providers, Payment Processors, and Sales & Marketing Tools |
| Commercial Information | Ad Networks, Business Operations Tool, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, Engineering Contractor, Marketing Agency, Payment Processors, and Sales & Marketing Tools | Ad Networks, Commerce Software Tools, Commercial and Financial, and Payment Processors |
| Financial Information | Business Operations Tool, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, Engineering Contractor, Marketing Agency, Payment Processors, and Sales & Marketing Tools | Commerce Software Tools, Commercial and Financial, and Payment Processors |
Citizens of Humanity, LLC, including for its “Citizens of Humanity”, “AGOLDE” and “GOLDSIGN” brands and the website domains http://www.citizensofhumanity.com , http://www.agolde.com and http://www.goldsigndenim.com
This section provides additional information for people in the European Economic Area (EEA) or United Kingdom (UK). The terms used in this section have the same meaning as in the General Data Protection Regulation and the UK Data Protection Act (GDPR). The term “personal information” as used in this notice has the same meaning as “personal data” in the GDPR.
Collection and Disclosure of Personal Data
The personal data we collect and how we share it is described above in our Privacy Policy.
We may disclose your personal information to the following third party controllers for business purposes:DHL, UPS, Apple Pay, Collabs, FedEx, Michael DiSanto, PayPal - Credit Card Processing, ShareASale, Shop Pay, Tiktok Ads, Jenna Johnson, Meta Ad Network, Google Ads, Vantage Point - Apparel Software. To understand how these parties handle your data, please refer to their respectiveprivacy policies.
Cookie Notice
We use cookies to improve your experience on our site and to allow us and third parties to personalize the marketing content you see on other websites and social media. Website visitors from European Privacy Law regions can control cookie settings. Manage your region specific consent settings here.
Essential Cookies
We use these cookies for things like security, logins, site errors, and processing payments. We can't turn these necessary cookies off, but you can control them in your browser.
| Cookie Name | Provider | Duration |
|---|---|---|
| __cf_bm | Vimeo OTT Services | 31 Mins |
| __wtba | Shopify | 15 Years 27 Days |
| _f60_session | Flow.io | 1 Year |
| _shg_session_id | Shogun | 31 Mins |
| _shg_user_id | Shogun | 4 Years 29 Days |
| _sp_id.c843 | Shopify | 1 Year 29 Days |
| _sp_ses.c843 | Shopify | 31 Mins |
| _tracking_consent | Swym Wishlist Plus | 1 Year |
| cart | Shopify | 14 Days |
| cart_currency | Shopify | 14 Days |
| cart_sig | Shopify | 14 Days |
| cart_ts | Shopify | 14 Days |
| cart_ver | Shopify | 14 Days |
| keep_alive | Shopify | 31 Mins |
| localization | Flow.io | 1 Year |
| secure_customer_sig | Shopify | 1 Year |
| shopify_pay_redirect | Shopify | 1 Hour |
| swym-email | Swym Wishlist Plus | 1 Year |
| swym-o_s | Swym Wishlist Plus | 31 Mins |
| swym-pid | Swym Wishlist Plus | 1 Year |
| swym-session-id | Swym Wishlist Plus | 31 Mins |
| swym-swymRegid | Swym Wishlist Plus | 1 Year |
Analytics Cookies
These cookies tell us how you use our sites and apps, and provide information to help us improve your experience.
| Cookie Name | Provider | Duration |
|---|---|---|
| _ga | Google Analytics | 1 Year 29 Days |
| _gat | Google Analytics | 2 Mins |
| _gid | Google Analytics | 1 Day |
| _landing_page | Shopify | 14 Days |
| _orig_referrer | Shopify | 14 Days |
| _s | Shopify | 31 Mins |
| _shopify_s | Shopify | 31 Mins |
| _shopify_sa_p | Shopify | 31 Mins |
| _shopify_sa_t | Shopify | 31 Mins |
| _shopify_y | Shopify | 1 Year |
| _y | Shopify | 1 Year |
Personalization Cookies
We use these cookies to enhance functionality and personalize content for you. For example, they allow us to remember you when you return to our website or app. If you do not allow these cookies then some or all of these services may not function properly.
| Cookie Name | Provider | Duration |
|---|---|---|
| __olAlertsForShop | Shopify | Session |
| pixel | Yotpo | 1 Year |
Advertising Cookies
These cookies help us decide which products, services and offers may be relevant for you. We use this data to customize the marketing content you see on websites, apps and social media, and to measure your interactions with that content. We might use these cookies to advertise our products to you when you visit other websites.
| Cookie Name | Provider | Duration |
|---|---|---|
| __kla_id | Klaviyo | 1 Year 29 Days |
| _fbp | Meta Ad Network | 3 Months |
| _gcl_au | Google Ads | 3 Months |
| _ks_scriptVersion | Klaviyo | 1 Year |
| _ks_scriptVersionChecked | Klaviyo | 1 Day |
| _pin_unauth | Shopify | 1 Year |
| _tt_enable_cookie | Swym Wishlist Plus | 1 Year 25 Days |
| _ttp | Swym Wishlist Plus | 1 Year 25 Days |
| IDE | Google Ads | 1 Year 29 Days |
| vuid | Vimeo OTT Services | 1 Year 29 Days |
Lawful Bases and Legitimate Interests
We process personal data on the following lawful bases:
- Complying with legal obligations
- Fulfilling contracts
- Consent
- Legitimate interests
Where we process personal data on the basis of our legitimate interests, we pursue the following interests: Tracking Purchases & Customer Data, Creating Customer Profiles, Processing Payments, Operating our Website or Mobile Apps, Meeting Compliance & Legal Requirements, Delivering Targeted Ads, Improving our Products & Services, Preventing Fraud, Organizing & Managing Data, Conducting Surveys, Fulfilling Customer Orders, Internal Business Operations, Sending Promotional Communications, and Providing Customer Support.
International Data Transfers
We may send the personal data of individuals in the EEA/UK/CH to third countries, including the United States, where it may be stored or processed, for example on our service providers’ cloud servers. When we transfer personal data, we rely either on Adequacy Decisions as adopted by the European Commission (EC), the UK Information Commissioner's Office (ICO), or the Swiss Federal Data Protection and Information Commissioner (FDPIC) on the basis of the EU-US Data Privacy Framework, UK-US Data Bridge, and Swiss-U.S. Data Privacy Framework agreements, Standard Contractual Clauses (SCCs) issued by the EC or the FDPIC, or International Data Transfer Agreements (IDTAs) approved by the ICO. Data protection authorities have determined that the SCCs and IDTAs provide sufficient safeguards to protect personal data transferred outside the EEA/UK/CH. You may read more about international data transfer mechanisms at the following links:
- https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en
- https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-data-transfer-agreement-and-guidance/
- https://www.edoeb.admin.ch/edoeb/en/home/datenschutz/arbeit_wirtschaft/datenuebermittlung_ausland.html
Privacy Rights
Individuals in the EEA/UK/CH have the following rights regarding their personal data.Make a Privacy Request by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.
Right to access. You have the right to request a copy of the personal data we hold about you.
Right of portability. You have the right to ask us to transfer your data to another party.
Right to rectification. You have the right to request that we rectify any incorrect information we have about you.
Right of erasure. You have the right to request that we erase (delete) any personal information we hold about you.
Right to withdraw consent. You have the right to withdraw your consent at any time when we rely on your permission to process your personal data.
Right to object. You have the right to object to our use of data about you.
Right to lodge a complaint with a supervisory authority. You have a right to lodge a complaint with a supervisory authority. For more information, you can visit theInformation Commissioner’s Office website at https://ico.org.uk/, the Federal Data Protection and InformationCommissioner’s website at https://www.edoeb.admin.ch/, or see a list of EU Data Protection Authorities athttps://www.gdprregister.eu/gdpr/dpa-gdpr/.
Inquiries
Controller contact information
Citizens of Humanity
This section provides additional information for people in Canada. The terms used in this section have the same meaning as in the Personal Information Protection and Electronic Documents Act (PIPEDA).
Collection and Disclosure of Personal Data
The personal information we collect and how we share it is described above in our Privacy Policy.
We may disclose your personal information to the following third parties for business purposes: Apple Pay, FedEx, Google Ads, Google Analytics, JP Morgan Chase Bank, Loop Returns, Meta Ad Network, PayPal - Credit Card Processing, ShareASale, Shop Pay, Tiktok Ads, UPS, and Zip (previously QuadPay).
Privacy Rights
Individuals in Canada have the following rights regarding their personal information. Make a Privacy Request by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.
Right to Access
You have the right to be informed of the existence, use, and disclosure of your personal information and to be given access to that information.
Right to Correct
You have the right to contest the accuracy and completeness of the personal information we have about you, and to have it amended as appropriate.
Right to Withdraw Consent
You have the right to withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
Right to Delete
You may request that we delete personal information we have obtained about you. However, we may retain your personal information if it is necessary for certain purposes, as allowed by law.
Right to Opt-Out
You have the right to opt out of the use of your personal information for targeted advertising.
You may exercise your right to opt-out.
Authenticating Your Request
Once we receive your request, we will verify the information you provided by matching the information that we have collected. If we cannot authenticate your request, we may ask for additional information from you. If you are unable to provide additional information, or we are unable to authenticate the request using commercially reasonable efforts, we may deny your request.
Cross-Border Transfers
Your personal information may be processed in foreign jurisdictions, including the United States, where it may be subject to access by foreign courts, law enforcement, and other government agencies, in accordance with the laws of those jurisdictions.
Contact
If you have any questions or concerns regarding how we handle your personal information, you may contact the following person at our organization:
Norman Ramirez
moc.ytinamuhfosnezitic@zerimarn
If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Office of the Privacy Commissioner.
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